Scheduling
Organise teams, time slots and required resources.
R-Node · Maintenance
Every service visit.
A clear next step.
Connect requests, schedules, field information and contract follow-up. Your teams have the context they need to act.
From the first report to the next decision.
Illustrative scenarioIn your daily work
A real-world situation, step by step.
A customer reports a fault. The request is assessed, a team is scheduled and the report adds to the equipment history.
Hover over a step or select it to see what changes.
Step 01 / 05
An identified request with its context.
Reports and complaints are gathered with the site and equipment details.
The shared record
- Source
- Customer request
- Context
- Site and equipment
- Priority
- To assess
Élina prepares
Flag sensitive points and missing information in the request.
You make the decisionAssess urgency and confirm the service priority.
Step 02 / 05
Prepare the right resources.
Availability, skills, parts and constraints inform the schedule.
The shared record
- Team
- Availability to check
- Equipment
- Parts to prepare
- Planning
- Time slot to confirm
Élina prepares
Prepare checks needed before confirming the schedule.
You make the decisionAssign the technician and confirm the resources.
Step 03 / 05
Useful context, when it matters.
The technician finds past service interventions and the manufacturer's documentation (OEM).
The shared record
- Equipment
- Past service interventions
- Documentation
- OEM manuals and procedures
- Findings
- Field observations
Élina assists you
Assist with diagnosis and troubleshooting, drawing on past service interventions and the manufacturer's documentation (OEM) to suggest relevant checks and possible solutions.
You make the decisionThe technician validates the diagnosis and chooses the appropriate repair actions.
Step 04 / 05
Keep a record of work and observations.
Findings, actions and additional needs are added to the record.
The shared record
- Service visit
- Work completed
- Equipment
- Updated history
- Next step
- Additional action
Élina prepares
Draft a summary from the team's recorded information.
You make the decisionReview the report and approve the follow-up.
Step 05 / 05
See commitments and next actions.
Service visits, quotes, invoices and recorded costs inform follow-up.
The shared record
- Commitments
- Requests to track
- Sales
- Additional quotes
- Administration
- Costs and invoicing
Élina prepares
Prepare an overview of service visits and points to watch.
You make the decisionDecide priorities and approve commercial actions.
An example to adapt to your tools, data and working rules. Screens and situations are illustrative.
Your activity, your way of working
What if we started with your situation?
Describe your needs. Élina helps you prepare a digital solution tailored to you.
Adapt this case to my business with ÉlinaThis case will be used as a reference in your conversation with Élina and adapted to your business.
Shared information
Everyone finds what they need.
Technician
Find context and share field observations.
Management & administration
Track commitments, quotes and contract profitability.
Shared information
Field experience becomes a resource.
Manufacturer documentation, equipment history and reports can feed a useful knowledge base. Predictive maintenance options depend on the data and sensors available.
R-Node × Élina
What this makes possible
More continuity. Less re-entry.
Act with context
Find equipment information before and during the service visit.
Learn from fieldwork
Keep useful history and reviewed reports.
Track commitments
See open requests and follow-up actions.
We define the scope, connections and automation with you. Your teams approve proposals, documents and decisions.